Privacy Policy

Introduction

At Riel Travels and Tours Limited ("we", "us", or "our"), we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy describes how we collect, use, process, and safeguard your personal information when you visit our website, use our visa evaluation platforms, submit documentation, or book consultation sessions.

1. Information We Collect

To provide high-quality travel and relocation services, we collect information you submit directly to us. This includes:

• Personal Identity Info: Your name, date of birth, gender, marital status, nationality, and passport numbers.
• Contact Information: Email address, phone number, physical address, and next of kin contact details.
• Application Credentials & Documents: Scanned copies of your international passport biodata page, passport photograph, CV/resume, academic transcripts/credentials, and bank statements/proof of funds.
• Transaction Records: Mock Paystack online reference codes, direct bank transfer receipt uploads, and billing details.

2. How We Use Your Information

We process your personal data and files for the following legitimate business purposes:

• To evaluate visa eligibility profiles under our **Pay After Visa** package.
• To confirm consultation bookings and verify associated fees (online card payments or bank receipt validations).
• To coordinate classes and registrations for international exams (IELTS Academic, IELTS General, IELTS UKVI, Duolingo).
• To communicate updates, meeting invites, and provide customer support services.
• To comply with regulatory standards and legal duties.

3. Sharing and Disclosing Data

We do not sell or rent your information. Your details are shared only under these conditions:

• With Embassies & Consulates: Submitted documents are shared with government immigration bodies solely to complete your visa applications under your explicit authority.
• Service Providers: We use trusted third-party providers (e.g. payment processing, hosting) operating under secure data processor agreements.
• Legal Mandates: If required by law, court order, or regulatory authorities.

4. Data Security & Retention

We enforce strict security practices to keep your data safe. Scanned files and credentials uploaded through our platform are stored securely. Payments handled online are processed through industry-standard secure gateway layers. We retain your files only as long as necessary to process your visa application or as mandated by tax and accounting rules, after which they are deleted or anonymized.

5. Embassy Disclaimer

6. Your Privacy Rights

Depending on your location, you hold rights regarding your data, including the right to request access to your files, request updates to incorrect details, or request that we delete your documents from our local databases. To make a request, contact our support team.